Privacy Policy

Introduction

Salveo Care PTY. Ltdand all its related entities is committed to protecting the privacy and confidentiality of personal information we collect. We adhere to the Australian Privacy Act 1988 (Cth), The Australian Privacy Principles, and other applicable privacy legislation. Our Privacy Policy outlines how Salveo Care PTY Ltd collects, uses, discloses, stores and disposes of personal and sensitive information in accordance with our legal obligations .

Collection and Use of Personal Information

What We Collect:

Identifiable personal information such as names, email addresses, contact details, next of kin, tax file numbers and other government identifiers (such as Medicare), bank account, employment history, copies of identification documents, education background, professional accreditations. and other information about suitability for duties.
Personal information may also include sensitive information which (e.g., relevant medical history (including an illness, disability or injury), racial or ethnic origin, religious beliefs or affiliations, sexual orientation or practices, genetic or biometric information, philosophical beliefs, membership of a political, professional or trade association or union or criminal history)
Health information refers to data or views regarding an individual's health status, encompassing any illness, disability, or injury. It also covers an individual's specific preferences regarding future health services they may receive, as well as any health services currently being or to be provided to them. Additionally, it includes any other personal details gathered for the purpose of delivering, or in the course of delivering, a health service to that individual.
Verification of right to work checks, NDIS Worker Screening Checks, Working with Children Checks
Information collected via our website or applications, including IP addresses, access dates and times, location data, and cookies.

How We Collect It:

Where possible, we collect personal information from the individual directly (or their legal decision maker or immediate family).
Over the phone, by email, over the internet, via an app, or in person.
Agreements, interviews, appointments,
Forms, questionnaires, surveys
Through third parties like referees, recruitment agencies, or professional bodies.
Via our website and applications, using technologies like cookies.

Electronic transactions

We conduct transactions electronically as well as in hard copy and by face-to-face measures.

Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example when individuals:

ask to be on an email list such as a subscription list.
register as a site user to access facilities on our site such as a job notification board.
make a written online enquiry or email us through our website.
submit a resume by email or through our website.
contact us by email.

It is important that you understand that there are risks associated with the use of electronic technologies and the use of the internet and you should take all appropriate steps to protect your personal information. It might help you to look at the OAIC's resources on Internet Communications and other Technologies.

You can contact us by telephone or post if you have concerns about making contact via the Internet.
All electronic transactions are protected, wherever possible, by our internet security processes and systems.

Purpose of Collection:

To provide recruitment services effectively.
For internal administrative and business purposes.
To enhance user experience and improve our services.
For marketing and promotional activities, subject to consent.
Our assessment of your suitability for registration with us.
The necessary validation (including from appropriate third-party sources) of your resume.cv,
Nominated references, or stated qualifications, experience, training, or abilities.
Where we require third party validation, we will tell you how we propose to obtain it.
Your actual or work placement.
Your performance appraisals.
Any test or assessment (including medical tests and assessments) that you might be required to undergo.
Our assessment of your ongoing performance and prospects.
Our identification of your training needs.
Suggestions we may make to you, whilst you remain registered with us, for further training in connection with work of the type that you are seeking through us.
Any workplace rehabilitation in which you and we are involved.
Our management of any complaint, investigation, or inquiry in which you are involved.
Any insurance claim or proposal that requires disclosure of your personal or sensitive information.
Any reference that we may give concerning your work.
Our statutory compliance obligations
assessment of clients and potential clients for our services
providing or arranging community care and service programs
assessment of applications from prospective employees
compliance with our legal and contractual obligations with government and their agencies
assessing suitability and qualifications
administrative functions including audits, quality improvement, insurance, accounting
marketing

Collection and Use of Sensitive Information

Sensitive information, including health, racial or ethnic origin, criminal record, or membership details, will only be collected with explicit consent and used strictly for the purpose it was collected.

We do not routinely conduct criminal history checks and only do so to obtain relevant criminal history about jobs you are offered or for which you are shortlisted. If you only browse our website, we do not collect information that identifies you personally, though we may collect information related to your visit to our website.

We may also need to ask you for other information, such as a copy of an appropriate police certificate or statutory declaration, NDIS Worker Screener Checks and Working with children checks as applicable therefore obtaining information being relevant to work carried out within different types of industries such as the aged care industry.

Clients and/or prospective clients may require us to provide them with a photograph of yourself for staff identification purposes and you authorise us to provide this to them. In some instances, our clients and/or prospective clients may ask us to provide them with a copy of a police certificate and/or statutory declaration that you have obtained in accordance with relevant legislation. You authorise us to disclose this information to a client or prospective client on request by them. All this information is your personal (and possibly sensitive) information and is protected under the Privacy Act 1988.

Disclosure of Personal and Sensitive Information

We may disclose personal and sensitive information:

To prospective employers, clients, or as required for job placements.
To third-party service providers involved in our operations.
For legal or regulatory reasons, including to authorities or courts.
Overseas disclosures will comply with privacy laws, considering the impact on data protection.
Potential and actual employers and clients of Salveo PTY Ltd, and all its related entities.
Referees.
A person who seeks a reference about you.
Our insurers.
A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information.
Workers Compensation body.
Our contractors and suppliers – e.g., our I.T. contractors, internet service suppliers and database designers, some of whom may be offshore.
A parent, guardian, holder of an enduring power of attorney (or like authority) or next of kin whom we may contact in any case in which consent is required or notification is to be given and where it is not practicable to obtain it from or give it directly to you.
Any person with a lawful entitlement to obtain the information.
government departments and agencies that provide funding.
other service or health providers involved in providing services to you.
emergency services and statutory bodies

Storage and Security of Personal Information

Personal Information may be held electronically or in a hard copy either by Salveo Care PTY Ltd., and all its related entities or by Australian web servers via Amazon Web Servers or similar. Information stored on our server is protected by several layers of security.

Our safeguarding measures for personal information encompass:

Establishing confidentiality agreements with employees that might access personal information.
Developing and maintaining business continuity and disaster recovery plans.
Implementing and updating technological security measures.
Information is retained as long as necessary for its intended purposes. When personal information is no longer needed, we ensure its secure destruction or de-identification.
Providing our staff with comprehensive training and information regarding our Policy Statement, Position, and practices focused on the protection of personal information.

We take reasonable steps to secure personal information. However, we cannot guarantee absolute security for information transmitted over the Internet. For concerns about electronic communication, alternative contact methods are available.

Website

CV Submission and Job Applications

When you submit your Curriculum Vitae (CV) via our website for general consideration or specific job applications, we process this information to connect you with potential employment opportunities. Your CV is reviewed by our recruitment consultants and may be accessible across our offices, both in Australia and internationally. If accepted into our database, you may be contacted for interviews and further processing. You retain the right to update your CV at any time.

Job Alerts Subscription

You have the option to subscribe to Job Alerts for the latest employment opportunities. Subscription requires providing your email address, used solely for sending you job notifications and industry news. You can unsubscribe at any time via provided links in each email.

Website Cookies and Links

Our website uses cookies, which are small text files stored on your device. These cookies are utilised to enhance your experience on our website and to remember your preferences. For more detailed information on cookies, including how to view, manage and delete them please visit www.allaboutcookies.org

You can manage cookie settings through your browser. However, disabling cookies may affect website functionality.

Types of cookies used.

We use a variety of cookies on our website:

Performance cookies: These cookies help us understand how visitors interact with our website, allowing us to improve user experience. The data collected is aggregated and anonymous.

Other cookies may be used by third party plugins, suppliers, or advertisers and can be deleted at different intervals. Some remain until you end your session, others stay longer unless manually deleted.

Where we have links to websites outside the Salveo Care PTY Ltd. website we cannot ensure that your privacy will be protected in accordance with this policy. You should consult these other websites' privacy policies as we have no control over them and are not responsible for any information that is submitted to or collected by these third parties.

For more information please read our Cookies Policy https://www.salveocare.com.au/cookie-policy

Marketing Communications and Privacy

Our marketing strategies, comply with the Australian Privacy Act 1988 (Cth). and the Australian Privacy Principles. We collect personal information such as names, contact details, and preferences with explicit consent, used for delivering relevant marketing communications.

We do not sell or rent your personal information to third parties for marketing.

You have the right to opt out of receiving communications from us at any time. You can unsubscribe directly through the Vincere platform or alternatively, you may send an email to compliance@salveocare.com.au or any of its representatives to inform us of your preference to unsubscribe from our communications. We respect your choices and will promptly update our records to ensure your communication preferences are honored

We review our marketing practices regularly to ensure compliance with privacy laws. For any concerns or to opt-out, please contact us.

Access to and Correction of Personal Information

You can gain access to your information to correct it if it is wrong.

Subject to some exceptions which are set out in privacy legislation you have a right to see and have a copy of personal information about you that we hold.

If you can establish that personal information that we hold about you is misleading, irrelevant, not accurate, complete, or up to date, we will take reasonable steps to correct it.

If we are unable to agree that personal information that we hold about you is not misleading, relevant accurate, complete, and up to date, you may ask us to place with the information a statement by you that claims that information is misleading, irrelevant, not accurate, incomplete, or out of-date.

If you wish to exercise your rights of access and correction you should contact our privacy officer on carl@salveocare.com.au

In some cases, we may impose a moderate charge for providing access to personal or sensitive information. We will not charge you simply because you lodge a request for access.

Enquiries and Complaints

For enquiries or complaints regarding our handling of personal information, please contact our Privacy Officer at carl@salveocare.com.au If unsatisfied with our response, external dispute resolution or the Office of the Australian Information Commissioner can be approached.

Review of Privacy Policy

We commit to regularly reviewing and updating our Privacy Policy. Any changes will be communicated through our website or other appropriate channels.